winstar casino hotel microwaves in rooms

Wife had to drive back 1 hour to retrieve her id I was NOT happy and let them know it! Anyway, the rooms and hotel towers are nice/comfortable, no doubt, but I agree with other reviewers that they are very overpriced/expensive and that customer service needs serious improvement considering the cost and the likely hood you will gamble alot in the casino. Spoke to management they said it was policy and offered no apology for the inconvenience. I agree with other reviewers the front desk and hotel customer service needs improvement they need to understand that the customer comes first and that they are spending alot of money to stay/gamble there! Had very frustrating check-in issue wife forgot her driver's license and even though I identified her and myself, they would not accept it or any other form of ID (reservation was for me but in her name). Lost small bag, was returned with everything in it within a 1/2 hour. Everyone was very professional and accommodating. The room was good, the service was great. Compared to original tower, new tower's rooms are slightly better but fairly equal in my opinion (have stayed in both). The trip to Thackerville, Oklahoma was excellent.

Nicely done bath with tiled shower and rainfall shower head.

When making reservations I was inform of the 21.40 for the rooms, which I agreed. I regret to say that I wont be returning. I had great view of the new pool area (see pics) which will be great come next summer! Room amenities include flat screen TV, desk with IP/USB connections, lounge chair, good size mini fridge, microwave, safe, hair dryer, iron&board, clock radio. For a place that prides itself on being a major destination, the WinStar Casino Hotel has proven to be the worlds biggest disappointment. Very comfortable, quiet room with contemporary styled furniture.

Winstar casino hotel microwaves in rooms